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Q
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I
have set the Authentication Method as Password from Magic
Secure Center/s system configuration, the fingerprint authentication
window is displayed when I try to encrypt files. Why is that? |
A |
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Each
user properties setting have higher authentication priorities
than system configurations settings. Please check your user
properties and verify whether the authentication method is
set to ‘Fingerprint’. |
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Q
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I
have encrypted and saved documents (Hangul or MS Word) in
My SecureDocs. Can I open saved files in My SecureDocs using
corresponding application programs? |
A |
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In
order to facilitate working with documents, MagicSecure 2600
allows users to open/edit/save documents in SecureDocs using
corresponding application programs. |
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Q
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I
have installed and used MagicSecure without any problem. However,
all of a sudden, I can’t register authenticate fingerprints. |
A |
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Wipe
the fingerprint recognition sensor (on the device) with a
clean cloth and please try again. If the problem remains,
please contact distributors/dealers for further information |
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Q
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When
I try to change the system configuration to set the Authentication
Method to Fingerprint, a message is displayed indicating that
‘There is a user without a fingerprint registered. Cannot
change Authentication Method. |
A |
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The
message implies that the user who installed the program (the
initial administrator) did not register his/her fingerprints.
Once the program installer (the initial administrator) registers
his/her fingerprints, the message will be displayed when changing
the authentication method. |
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Q
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The
authentication method is set to Password, but I have forgotten
my password and cannot log on. |
A |
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You
must have the Emergency Rescue Disk. Insert the disk when
the authentication screen is displayed to log on to your compute. |
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Q
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What
is the maximum number of users that can be registered? |
A |
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There
is no limit in the number of registered users. |
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Q
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What
is the administrator’s security level setting? |
A |
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It
indicated the Fingerprint Authentication Level. Increasing
the security level will declare authentication successfully
only when there is a very high degree of fingerprint matched.
Try decreasing the Security Level if fingerprint ins not vivid
or requires repeated registration attempts. |
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Q
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What
operating systems are compatible with MagicSecure? |
A |
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Windows
98/98SE/2000/ME/XP. |
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Q
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I
have connected the fingerprint recognition sensor to my computer,
but the Hardware Installation Wizard does not run. |
A |
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Check
your CMOS settings and verify whether the USB port is enabled.
If the Plug and Play feature does not functioning properly,
even after enabling the USB port, please contact our distributors/dealers. |
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Q
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Why
is the windows password asked continuously after fingerprint
verification on Magic Secure logon ? |
A |
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Password
of user transfers to the system after fingerprint verification
on Magic Secure logon. In this process, system demands the
password of window, because the user logon through fingerprint.
If the user deletes the password of windows in the control
panel, the window logon will not appear. Password and fingerprint
verification does not cause this problem. |
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Q
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Why
does window logon appear when Magic Secure is used for fingerprint
authentication ? |
A |
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If
the password of Magic Secure logon is different from the window
password, window logon screen will appear. If the user changes
the password of window in control panel to save password of
Magic Secure logon, window logon screen will not appear. |
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Q
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My
PC logon is through fingerprint verification, but the network
server should logon through password. If I use the Magic Secure
for logon, I have to enter the password for Network logon
after Magic Secure logon. What is the better way of access? |
A |
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If
you logon through fingerprint and password, the network server
will automatically logon. |
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Q
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I
run setup again while using Magic Secure, but initial user
registration window is not appeared? |
A |
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If
you try to run setup again, the message asking that you would
use existing database will appear. If yes, initial user registration
window will not appear and you should logon through existing
database. |
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Q
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Fingerprint
verification is not operated in a sudden. |
A |
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Clear
the sensor and contact our technical team if the problem continues. |
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Q
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I
can not delete user in administrator. |
A |
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Logon
user can not be deleted. Other users who have authority for
administrator can delete after logoff. |
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